Chase Mortgage Review 2023 | US News


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Min. Down Payment
Min. Credit Score
Min. Down Payment
Min. Credit Score

Chase provides a range of home loan options, including:

  • Fixed- and adjustable-rate mortgages.
  • Federal Housing Administration loans.
  • Department of Veterans Affairs loans.
  • Refinancing.
  • Jumbo mortgages.

You can also consider a Chase DreaMaker mortgage, which features a 3% down payment option. These are fixed-rate, 30-year loans with income limits.

You can start the application process for a mortgage online, after which Chase will send you a loan estimate. To apply, you’ll need your most recent pay stubs, W-2 forms showing two years of employment history, bank and investment statements from the last three months and the home purchase contract signed by you and the seller. Chase offers home lending advisors to assist you with the process. If you like the terms of the loan, you’ll let your advisor know that you’re ready to continue with the application.

The lowest down payment is 0% through a VA loan, or 3% with the Chase DreaMaker mortgage or a Standard Agency Mortgage. It’s possible to get a conforming mortgage with a down payment as low as 5%. Mortgage terms typically range from 10 to 30 years, according to Chase. Closing costs can include origination, appraisal and underwriting fees.

If you’re already a Chase Bank customer, you may be eligible for up to a 0.5-percentage-point interest rate discount. However, for the best discounts, you need to have at least a combined $1 million in Chase deposit and/or investment accounts.

Chase also offers a Homebuyer Grant of $2,500 or $5,000 toward a DreaMaker, Standard Agency, FHA or VA loan for a primary residence, although this is only available in eligible areas.

Chase doesn’t publish the exact qualification requirements for each loan, but it’s important to know your credit score, your debt-to-income ratio and how much of a down payment you can afford. These are just a few of the things you’ll need to qualify for a mortgage.

Chase says you’ll generally need a credit score of 620 or above to qualify for a mortgage, though the lender does not disclose a specific requirement for its loans. Chase’s DreaMaker loan program has flexible credit scores. Your credit score isn’t the only factor, however, and Chase will evaluate things such as your income and assets.

Home lending advisors are not based in every state. Chase’s website notes that not all mortgage products offered by the company are available in every state.

Chase has an A+ Better Business Bureau rating.

In 2022, the Consumer Financial Protection Bureau registered 235 complaints related to Chase mortgages. The most common complaints were about the payment process, applying for or refinancing a loan and closing a mortgage. Chase provided a timely response to all complaints, with 217 closed with an explanation, 11 closed with monetary relief and seven closed with nonmonetary relief.

You can reach customer service at 800-848-9136 Monday through Friday from 8 a.m. to 8 p.m. Eastern Time and on Saturdays from 9 a.m. to 6 p.m. ET. You can also reach the company by mail, email and social media. Complaints may be filed by phone or social media, or by sending a secure message through Chase’s website.

Borrowers can start their mortgage applications online. You can also view loan details and make payments online.

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